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Communication Skills for Admins  |  The Art of Persuasion  |  The Power of Positive Language  |  Effective Listening  | 
The Art of Persuasion

With the understanding that persuasion involves a process of learning from others and negotiating a shared solution, participants learn phrases and strategies for dealing with challenging situations such as communication breakdowns, differing viewpoints and dissatisfied customers. One scenario involves convincing team members to adopt an innovative idea, while overcoming resistance and encouraging team commitment. To master these skills, participants engage in dynamic group activities, including discussions, presentations and work-related communication scenarios.
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Logistics - click to expand / condense

Group size
Groups are usually comprised of a minimum of 10 participants.

Schedule
Scheduling details are arranged according to your preferences. Workshops are typically one to three hours long. Workshops are available both within and outside business hours. Short Courses usually involve four two-hour weekly sessions.

Locations
Locations vary, but training is usually provided at your workplace. Centres currently served include Toronto/GTA, Waterloo Region, Ottawa, Montreal, Calgary and Vancouver.

Cost
Costs are based on the number of participants and length of training.

Arranging a course
Arrangements for workshops can be made in a matter of days or weeks, and begin with a complimentary needs assessment. To arrange training, please contact Gandy Associates.

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