Meeting Skills

Making Meetings Work

Develops best practices for leading and participating in meetings

This unique course develops the skills and understanding that ensure meetings are focused, productive, and amiable. Through discussions and role-play activities, participants develop essential communication and language skills for leading and/or participating in meetings, including moving tasks forward, maintaining good relationships, preparing and following an agenda, and resolving differences.

Audience: People who speak English as their first language or who speak English-as-a-second-language at an intermediate to advanced level
Job Level: Technical professionals, leaders

This training enables participants to:

• Identify ‘best practices’ for successful meetings
• Prepare a comprehensive agenda, including purpose, topics, timelines, roles, and action items
• Take accurate meeting notes
• Participate actively in meetings to move tasks forward and maintain good relationships
• Practise constructive problem-solving techniques in meeting interactions
• Chair a meeting effectively, including performing introductions, stating the purpose, explaining meeting protocol, and introducing the agenda
• Facilitate meetings skillfully, including arbitrating, staying on course, and summarizing
• Understand an 8-step method to resolve conflict creatively
• Apply conflict resolution skills in one-to-one and team meetings
• Use clear language and key phrases effectively in written and verbal meeting functions